Terms & Conditions Our Philosophy is Business Best Practice, Customer satisfaction, QUALITY Products, if the product is defective you can return it (in its original condition) Must be returned within 7 days of receiving for exchange,  please note when adding product to the shopping cart and filling in the shipping details the option is yours to insure or not, However you need to insure it for obvious reasons, if for any reason product is damaged in transit your refund exchange is  null & void if not insured, the same for returning the product you pay for shipping and insurance to be safe. Freight and insurance are provided by third party.

A Note from Shipping manager: most of the time insurance is a reasonable amount not expensive to insure,

 A Word from our shipping Manager Please note that shipping charges are non-refundable. The buyer pays return shipping, the product must be returned in the original packaging), should the product come heavily packaged in heavy cardboard and not a box, please reuse the cardboard and carefully re wrap the item, paying close attention to the corners , sides and top, also please note on receiving should the box or packaging look to be damaged somewhat , please  take photos before opening it, we seldom have problems , however best to be safe… we are just people doing our best, we use extra Packing & wrapping for safe shipping, we only ask of you to show the same care. Thank you for reading me Jean Gerard  Logistics.

We are so confident that you will love our Products and see for yourself what great value for money it is that we are only too happy to give you this 100% Satisfaction Guarantee. So enjoy looking through our extensive range from the comfort of your home and we look forward to being of service to you soon. If you have any questions you can always give us a call on 03 95631245, we are here to be of Service & Assistance we are experts should a problem arise you are in good hands.

In many instances you will save up to 30%-75% for the identical products.we discount heavily and we Manufacture so you get it from Factory to you… we are Commission Agents on many products … when you buy through www.BlackOrpheus.com.au you are getting Our Big Discounts and the Product is Direct, you are not paying for Extra Freight,  If you would like to visit our Showroom we are open Tuesday – Saturday 10.30 – 5.30. Please keep in mind that not all products on our web page are available to view in our showroom, however we do have a large range to view. We do have some different items in our showroom that are not necessarily on our web page, so if you are in the area it would always be worth a visit. Black Orpheus. 106 Poath Road, Murrumbeena, Victoria, 3166.