Terms & Conditions Our Philosophy is Business Best Practice, Customer Satisfaction, QUALITY Products, if the product is defective you can return it (in its original condition) Must be returned within 7 days of receiving for exchange, please note when adding product to the shopping cart and filling in the shipping details the option is yours to insure or not, however you need to insure it for obvious reasons, if for any reason product is damaged in transit your refund exchange is null & void if not insured, the same for returning, Return are subject to 30% Re Stocking fee and return shipping fee. Freight and insurance are provided by third party.
A Note from Shipping manager: most of the time insurance is a reasonable amount, not expensive to insure,
A Word from our shipping Manager, Please note that shipping charges are non-refundable. The buyer pays return shipping, the product must be returned in original packaging. If the product come heavily packaged in heavy cardboard and not a box, please reuse the cardboard and carefully re wrap the item, paying close attention to the corners, sides and top, also, please note on receiving, if the box or packaging look to be damaged somewhat, please take photos before opening it, we seldom have problems, however best to be safe… we are just people doing our best, we use extra packing & wrapping for safe shipping, we only ask of you to show the same care. Thank you for reading, Jean Gerard Logistics.
We are so confident that you will love our Products and see for yourself what great value for money it is that we are only too happy to give you this 100% Satisfaction Guarantee. So enjoy looking through our extensive range from the comfort of your home, and we look forward to being of service to you soon. If you have any questions you can always give us a call on 03 95631245, we are here to be of Service & Assistance we are experts should a problem arise, you are in good hands.
Returns unfortunately are not accepted as we are Commission agents we do not buy and resell, we are paid a commission from the supplier.
In many instances, you will save up to 30%-75% for the identical products. We discount heavily, Factory to you, we are Commission Agents on many products when you buy through www.BlackOrpheus.com.au you are getting Our Big Discounts and the Product is Direct, you are not paying for Extra Freight, our show rooms are closed since covid, however we are easy to contact, No Electronic reception, No Call Centres, No Chat, just plain old service call and speak.
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